Create an Account
You are required to create an account before you shop at our store.
Please create an account first, and then select the products you wish to purchase.
How to Order
Please select items from the product page and add them to the cart.
Please read the product details page for any special notes or precautions regarding your order.
After placing your order, a confirmation e-mail will be sent to your registered e-mail address.
If you do not receive the email after a while, please check your "junk mail folder" or check your order status from your order history.
Recommended: Please check your email setting to receive message from the domain "sweetfactory-store.com."
Please note that we set purchasing limit on some items.
Order Cart Screen
Please check the items you wish to order.
Contact Information Screen
Please confirm your contact information.
Please check your shipping address to calculate the shipping charge.
Shipping Method Screen
■Shipping within Japan
Nationwide (excluding Hokkaido and Okinawa) 550 yen (tax included)
Hokkaido and Okinawa: 1,100 yen (tax included)
■Delivery outside Japan
The amount will vary depending on the product purchased and the delivery area. Please check the calculation at the time of payment before finalizing your purchase.
Please note that you will be responsible for any taxes and fees imposed by your country at the time of importation.
Credit card payment is available.
We do not include a delivery note or receipt with your package. Please download and print the PDF data from the member's page after the delivery is completed.
Except for pre-order items, orders will be shipped within 7 business days after the order is confirmed (payment completed), excluding Saturdays, Sundays, and holidays.
We do not combine separate orders in single delivery.
Meanwhile, we do not separate a single order into multiple shipping, either.
Closed on Saturdays, Sundays, and national holidays.
We do not operate shipping, but take orders.
About sales tax
Consumption tax 10% is included in the product price.
If you wish to return or exchange an item, please contact us within 7 days after receiving the item.
In the case of a return for the customer's own reason, please bear the following cost on customer's side.
For Return──Shipping fee for return
For Exchange──Shipping fee for return + re-shipping
Please note that there are some items that cannot be exchanged.
Please understand that we will not accept returns after the deadline.
If you have any questions, please contact us before ordering.
Please feel free to contact us at the email address below for inquiries:
Please include the following information when submitting your inquiry.
Order number (if you have ordered)
Your phone number